CorridorAccess allows you to lodge your Corridor Access Request (CAR) for all non-excavation activities in the Road Corridor. This includes Retrospective CARs, Events, Provisional and any other activities that require a CAR application to be submitted to the relevant Road Authority. CorridorAccess works in conjunction with DBYD to provide a total service for those working in and around the road corridor.

Enquiries can be lodged online anytime at www.corridoraccess.com.au or by calling 1100 during business hours. Upon completion of your enquiry lodgement you will receive a Confirmation Sheet advice from CorridorAccess which provides details of any Road Authority who is signed up for this service that is impacted by your proposal. The Confirmation sheet enables you to ensure the recorded site is correct. The Road Authority will then send you documents and information required to be completed by the applicant prior to CAR approval.

It is important to note that not all Road Authorities are registered with the CorridorAccess service so it is important that you identify and contact any Road Authorities not listed.

Road access is vital for our everyday lives, poorly managed or unapproved road closures can cause widespread disruption and in some cases isolate entire communities from essential basic services. There is also the risk of personal injury and incurring significant financial penalties for closing a road without permission.

Whilst it is free to use the CorridorAccess service to request a CAR, some Road Authorities may charge for the CAR. Please check with the relevant Road Authority listed on your confirmation sheet if you require more information on these possible charges.

Not yet. Presently, most Road Authorities in Australia are part of the DBYD service, but not all. However, the service is actively recruiting new members all the time and the aim is to have all Road Authorities on board in the near future.

Yes, click the “Account” link after logging into CorridorAccess. Once you have made your changes be sure to click the "Update" button.

Yes, setting defaults for your enquiry will speed up your enquiry process. Click the “Settings” button after logging into CorridorAccess. You can then select the different settings that you would like to set as your defaults, click the "Submit" button once you have made your changes.

Have you tried the other search options available at “Search Type”? You can try searching towns/suburbs/postcodes by themselves with the Street option, or a nearby Intersection or XY co-ordinates, and then use the navigation tools to position the map precisely on the location you require.

Yes, setting defaults for your enquiry will speed up your enquiry process. Click the “Settings” button after logging into CorridorAccess. You can then select the different settings that you would like to set as your defaults, click the "Submit" button once you have made your changes.

When you perform a search the map will be automatically positioned with a cursor at the centre of your map. You will then need to use drawing tools to designate your site on the map. There are three drawing tools available:

Line - The Line tool allows you to draw a line to represent your activity.

Area(Polygon) - This tool is used to draw the outline of an area.

Circle – At the centre of your site click and drag outwards, this will result in a circle being drawn to cover your site.

Important: when using the Line and Polygon tools, right click once each time you need to create a corner/change direction; when you’ve finished the drawing, double click to complete it.

Yes, the size of an enquiry is limited for each specific drawing tool as follows:

Line – 1,300km

Area –300,000kmsq

Circle – 618 kmsq

Details of your application and your contact information will be passed onto all Road Authorities who are signed up to the CorridorAccess service. You will be advised via email and the CorridorAccess site when your request has been received by the Road Authority. You will then receive pre-requisite documents for your review and response.

Important: you must not close any part of the road until you have had your Corridor Access Request approved.

Once you submit your enquiry the information is automatically processed and passed onto our Road Authority Members. If you wish to cancel or amend your enquiry you need to call 1100 and request the desired action.

You will be advised via email and the CorridorAccess site when your request has been received by the Road Authority. You will then receive pre-requisite documents for your review and response.

The Enquiry Confirmation is your record of the Road Authorities who have had their Zones of Interest searched against your application details. A Request has been sent to each Road Authority with your contact details. When you receive correspondence back from the Road Authority you should tick them off the list.

It is very important that you make sure you receive information from all Road Authorities on the list provided before commencing any works.

You should contact any Road Controlling Authority listed on your Caller Confirmation advice who have failed to respond to your application within two clear business working days of lodging your enquiry. Use the contact phone number provided against each asset owner and quote the relevant job number.

The CAR provided to you by Road Controlling Authority will normally explain how long that approval is valid for. As validation periods will vary depending on the request made and the details provided.

In most cases Road Controlling Authorities will use their best endeavours to contact you as quickly as possible. Under no circumstances should you commence a road closure until you have written permission from the Road Controlling Authority/ies listed on your Caller Confirmation advice.

Online Help is available throughout the service. Simply click on the orange question marks in each section. If you still require assistance please email or call us about your query - Contact Us

Yes, find the enquiry via the “History” button; this will then present to you an option to “Resubmit your enquiry”. Click the button and follow the prompts.

To view a list of previous applications, log on to the online enquiry service and from the “Home” screen click on the “View Permits” button. This will allow you to search for specific applications.

Click the “New User? Register Now!” link at the top of this page. Once you have submitted your contact details you will receive an email with further instructions on how to access the service.

Once you have registered you will automatically be sent an email from the service with instructions on how to validate your email address, the email contains a link that will confirm to the service that you have received the email. Once you validate your email address you can access the service immediately.

You cannot use the service if you do not validate your email address. CorridorAccess needs to confirm that you have a valid email address so we may send you your Enquiry Confirmations via email. Asset Owners are provided with your email address so they can respond to your enquiry directly.

Within the login area at the Non-Excavation page you can enter your username and password to gain access to the service.

Passwords can be reset using the Forgotten Password link at the Non-Excavation page. Simply type in your Username and Email address then click on “Send”. Your password will be reset and the details will be emailed to you.

Yes, Login to the application, Click the "Account" button and you will be presented with your details. Ensure you click the "Update" button once you have made your changes.

• Microsoft Internet Explorer version 8 and above
• Firefox version 10 and above
• Apple Safari version 5 and above
• Google Chrome version 15 and above

Yes. A valid email address is required to logon to the CorridorAccess services.

Yes. The device you are using (Mobile, Tablet or Desktop) will need to be connected to the Internet via a Broadband or mobile 4G service.

Yes. The CorridorAccess services are best viewed on a minimum screen resolution of 1024x768.

Yes you require Java.
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